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Healthcare

Patient Payment Optimization

Use these practical considerations to help your organization optimize patient payment processes and performance.
Jeffrey Eyestone and Matthew Rozen, Healthcare Solutions Specialists,
J.P. Morgan Treasury Services

May 3, 2016

Payment optimization initiatives can deliver tremendous value—however, there are a number of challenges that healthcare provider organizations can face when attempting to improve patient payment processing and collections, including:

  • Technical challenges in adding, integrating and improving transactions processing to better meet the needs of patients and consumers, often in complex environments and with disparate systems
  • Operational challenges in improving patient collections and revenue cycle workflows, improving “the ask” (i.e., knowing when and how to request payments) and improving customer experience in billing and collections
  • Strategic challenges impacting business plans, information technology implementations, bond ratings and other key organizational initiatives

Use this white paper as a guide to help your organization improve patient collections and stay competitive in a rapidly evolving market.

 

 

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