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Patient Refund Optimization

Practical considerations to help healthcare provider organizations improve the patient refund process.
JEFFREY EYESTONE AND MATTHEW ROZEN, HEALTHCARE SOLUTIONS SPECIALISTS, J.P. MORGAN TREASURY SERVICES
March 6, 2017

Given the increased volume of expensive, time-consuming patient refunds, there's a good cost-benefit to updating refund processes in an effort to lower costs, improve patient and customer satisfaction, and improve workflows. A patient refund process optimization initiative can address a number of challenges, including:

  • Costs, like those for staff time, check printing and escheatment
  • Technical challenges, like refunding to the original payment method and managing data quality at the point of patient registration
  • Operational challenges, like electronifying and automating paper-based, manual processes
  • Strategic challenges, like making improvements that align with customer-satisfaction initiatives

Use this white paper as a guide to help your organization optimize patient refunds and stay competitive in a rapidly evolving market.

Download the white paper
 

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