Key takeaways
- JPMorgan Chase earned 20 Greenwich Excellence award recognitions for the quality of its products and services provided to U.S. Middle Market and Small Business Banking clients.
- The firm’s awards include Overall Satisfaction for Middle Market Banking and Likelihood to Recommend in both Middle Market and Small Business Banking.
- JPMorgan Chase was also recognized in the Coalition Greenwich Digital Transformation Benchmarking study – Commercial Segment for which we received a No. 2 overall score.
Overview
JPMorgan Chase again received top honors in the prestigious 2023 Greenwich Excellence Awards by earning a combined 20 awards for cash management and innovation in products and services for small and middle-market businesses. The accolades include two Greenwich Award distinctions for achieving No. 1 Market Share (tied) and No. 1 Overall Satisfaction in U.S. Middle Market Banking.
Coalition Greenwich, the leading provider of data and analytics about the financial services industry, selects honorees from over 20,000 small business and middle-market banking customer evaluations and identifies banks performing at a statistically significant level relative to peers.
In the area of cash-management services and capabilities, JPMorgan Chase was recognized for the second year in a row for innovation in products and services in middle-market banking. The firm was also recognized for the second consecutive year for digital platform design, digital product capabilities and overall digital experience in small business. By leveraging cutting-edge technology and creative solutions, the firm enhances the overall digital journey for clients empowering their companies to improve efficiencies and stay competitive in the marketplace.
In Coalition Greenwich’s evaluations, the Middle Market Banking category is representative of companies with $10 million to $500 million in annual revenue, and Small Business Banking is companies with $1 million to $10 million in annual revenue.
U.S. Middle Market Banking
JPMorgan Chase received Greenwich Excellence Awards for U.S. Middle Market Banking in the following categories:
- Greenwich Share Leader
- Cash Management – Innovation in Products and Services
- Cash Management – Overall Satisfaction
- Cash Management – Overall Satisfaction in the Midwest, South and West
- Likelihood to Recommend
- Overall Satisfaction
- Overall Satisfaction – Midwest, South and West
“It’s an honor to be recognized by our clients for our commitment to making their day-to-day banking easier. By prioritizing innovation, we’re able to deliver simple and intuitive digital solutions to businesses of all sizes that help them save time and focus their attention on growing their businesses.”
John Simmons
Head of Middle Market Banking & Specialized Industries JPMorgan Chase Commercial Banking
U.S. Small Business Banking
JPMorgan Chase received Greenwich Excellence Awards for U.S. Small Business Banking in the following categories:
- U.S. Small Business Banking
- Greenwich Share Leader
- Cash Management – Digital Platform Design
- Cash Management – Digital Product Capabilities
- Cash Management – Innovation in Products and Services
- Cash Management – Overall Digital Experience
- Data and Analytics Driven Insights
- Likelihood to Recommend
- Likelihood to Recommend – Northeast
- RM Proactively Provides Advice - Midwest
“We are proud to support small business owners every day, whether it’s helping them easily accept payments or manage their banking across all of our channels. We’ll continue to invest in great people and industry-leading digital capabilities to help businesses grow, regardless of size.”
Ben Walter
CEO of Chase Business Banking
Digital Transformation Benchmarking Study
Coalition Greenwich also conducts an assessment of specific technological capabilities via its annual Digital Transformation Benchmarking Study, with this being the first year an independent review was completed for commercial banking capabilities. The results of this benchmarking recognizes the top-performing providers across various financial services categories.
JPMorgan Chase's No. 2 overall score for Chase Connect® and various other recognitions highlight our commitment to digital innovation and great client experience.
The assessment is conducted across six categories, and JPMorgan Chase scored No. 1 within three:
- Payments & Treasury Management
- Credit Underwriting & Servicing
- Trade Services
JPMorgan Chase also received a No. 2 score across an additional three categories: Digital Channels, Onboarding & KYC and Sales & Service Enablement.
J.P. Morgan Payments is also celebrating its recent achievements. Coalition Greenwich scored J.P. Morgan Access® No. 1 overall in their Digital Transformation Benchmarking Assessment. Read here to better understand the importance of these awards which highlight the firm's commitment to excellence as a leading payments provider.
JPMorgan Chase Bank, N.A. Member FDIC. Visit jpmorgan.com/commercial-banking/legal-disclaimer for disclosures and disclaimers related to this content.
